Question 1

What is Gwavo and how does it work?

Accepted Answer

Gwavo is a SaaS platform that centralizes POS, menus, orders, payments, inventory, customers, and reports. Your team works from one operating system while sales, kitchen workflows, stock, and reporting stay connected.

Question 2

Who is Gwavo built for?

Accepted Answer

Gwavo is built for restaurants, bars, cafes, bistros, fast-food businesses, caterers, food shops, mini-markets, and teams that need to sell, collect payments, and monitor operations in real time.

Question 3

Can I change my plan later?

Accepted Answer

Yes. You can start simple and upgrade when you add more users, locations, devices, integrations, or reporting needs.

Question 4

Does Gwavo support cards and mobile money?

Accepted Answer

Yes. Gwavo is designed to integrate with payment methods your customers already use, including cards, mobile money, and digital payments depending on the providers available in your market.

Question 5

Are there third-party transaction fees?

Accepted Answer

Any third-party fees depend on the payment provider you connect. Gwavo helps centralize the payment experience, while some costs may be charged directly by payment operators or providers.

Question 6

Can I track payments and sales in real time?

Accepted Answer

Yes. Sales, payment statuses, orders, and reports are designed to be visible from your management workspace so you can follow the day as it happens.

Question 7

Can the Gwavo team help with setup?

Accepted Answer

Yes. The team can help prepare your catalog, configure payment methods, onboard your staff, and organize rollout depending on your needs.

Question 8

Does Gwavo manage products and inventory?

Accepted Answer

Yes. You can manage products, variants, prices, availability, categories, stock movements, and alerts so your team can sell with better control.

Question 9

Can Gwavo support multiple locations?

Accepted Answer

Yes. Gwavo can support multi-location operations with teams, catalogs, reporting, and permissions adapted to the plan you choose.

Question 10

What can Gwavo POS do?

Accepted Answer

Gwavo POS helps you take payments, manage tickets, track orders, organize tables, send preparation flows to the kitchen, and keep sales connected to inventory and reports.

Question 11

Can I manage dine-in, counter, and online orders?

Accepted Answer

Yes. Gwavo supports counter sales, table orders, QR menus, online orders, and selected flows such as WhatsApp ordering depending on the modules you activate.

Question 12

Can servers use dedicated devices?

Accepted Answer

Yes. Depending on your setup, your team can work with tablets, terminals, or compatible devices to take orders and speed up service.

Frequently asked questions

General questions